Privacy Policy

By accessing and using the Vitastiq websites, users confirm that they have read, understood, and agreed to the Statement on Privacy and Confidentiality of Data (hereinafter referred to as the ‘Privacy Statement’) as well as the terms and conditions of using the Vitastiq websites. Users who do not accept these terms and conditions in full should leave the Vitastiq website immediately and refrain from using it again.

REGISTRY OF PERSONAL DATA BEING COLLECTED, PROCESSED, AND STORED BY VITASTIQ d.o.o.
Label: ROP 01; Revision: 01-02/2018

On May 25, 2018, the provisions of the General Data Protection Regulation (GDPR, EU) 2016/679 came into force. To continue informing you about our activities and inviting you to VITASTIQ d.o.o. events, we require your consent.

Privacy Statement

Pursuant to the provisions of the General Data Protection Regulation (EU) 2016/679 (Statute), VITASTIQ d.o.o. informs you that the information you provide to us will be registered in our database, and it will be processed manually and automatically in accordance with the Statute and the national legislation defining the implementation of the Statute on data protection.

The data bearer is VITASTIQ d.o.o. (Zagreb, Croatia; Ulica grada Vukovara 271), and the data is being processed by VITASTIQ d.o.o. employees.

You have the right to withdraw your consent for data processing or request the deletion of your personal data at any time.

Deleting your personal data

To request data deletion, you can:

  • Send an email to gdpr@vitastiq.com with the subject line ‘Data Deletion Request,’ including your name, email address, and any other relevant details.
  • Log in to your account at my.vitastiq.com and select the ‘Request Data Deletion’ option in your account settings.
  • Send a written request to:
    Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia.

Once your request is received:

  • You will receive an acknowledgment within 7 business days.
  • Your request will be processed within 30 days, in accordance with GDPR.
    Please note that deleting your data will result in the loss of access to all services associated with your account, including the my.vitastiq.com platform and the Vitastiq mobile application.

Without your consent you will no longer be able to receive any information and news from VITASTIQ d.o.o. Moreover, your account on the Vitastiq mobile app and my.vitastiq.com will be deleted completely without any recovery option.

To check your consents, please go to your Vitastiq account at my.vitastiq.com.

Please see at the link the Registry of personal data being collected, proccessed and stored by Vitastiq d.o.o. (summary):

Registry of personal data

Third Party Websites

This Privacy Policy does not apply to websites maintained by other organizations to which we link. We are not responsible for, nor do we warrant or guarantee, the compliance of such organizations’ privacy policies with applicable law.

Personal Data Collected

You do not have to provide any personal data to use most of our website. However, if you wish to send us a message, receive our newsletter and special offers via email, or order products and services, you will need to provide certain information. This may include your name, address or location, phone number, email address, and, when using our contact form, your message and any other information you wish to provide.

We request your phone number to process your order and inform you of its status. This number may be given to our courier for delivery services to keep you updated on your package’s delivery status.

Please note that we do not store your payment card details. We use the third-party provider WSPay to process payments, and only this entity has access to your payment card details.

We also maintain a record of your purchases, which helps us respond more quickly to any queries or problems you might have and ensures the information we send you is relevant.

When you visit our website, we automatically collect certain information through cookies. For detailed information about the types of cookies we use, their purposes, and how you can manage or disable them, please refer to our Cookies Policy.

The information we collect enables us to:

  • Provide the products and services you have ordered.
  • Verify your identity and details of your payment method or credit card account.
  • Administer our website and provide customer services.
  • Plan and manage our commercial business activities, including the analysis of your shopping habits and preferences.
  • Communicate with you (including via email or telephone where such contact details have been provided).
  • Inform you about our offers, services, or products.

We may disclose aggregated, anonymized statistics about the number of visitors to our website or the number of purchases made to third parties, including our investors.

Transfers of Your Personal Data

Your personal information may be transferred to, and stored at, a destination outside of Vitastiq d.o.o., specifically with our delivery services. This transfer may be necessary to fulfill and deliver your order, process customs procedures, or provide support services.

Accessing Personal Information

To view all the personal data we hold about you, or if you have any requests regarding your rights (including the right to access, correct, delete, or restrict the processing of your personal data), please contact us:

  • By email: gdpr@vitastiq.com
  • Via the contact form in your account at my.vitastiq.com.
  • By post: Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia.

Communications & Marketing

To subscribe to our newsletter, which includes information about new products, services, features, and events from us, and to receive special offers via email, please tick the newsletter subscription box at the end of your order or complete the newsletter request form on our website.

Please be aware that any telephone or email communications will be conducted solely by us. We do not sell or pass your details to third parties for marketing purposes. You can opt out of these communications at any time using the Unsubscribe link in any email or by contacting us at gdpr@vitastiq.com.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When significant changes are made, we will notify you through one or more of the following methods:

  • By posting a notice on our website.
  • By sending an email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The “Last Updated” date at the top of this page indicates when this policy was last revised.

Security

We prioritize the security of your personal data and have implemented the following measures to safeguard it:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL technology.
  • Access Control: Only authorized personnel can access your personal data, and such access is monitored.
  • Secure Storage: Your data is stored on secure servers protected by firewalls.

While we strive to protect your personal data, no system is entirely foolproof. If you suspect any unauthorized access or security breach, please contact us at gdpr@vitastiq.com.

Dr. Reinhold Voll (1909–1989), a German physician and researcher, revolutionized holistic medicine by introducing Electroacupuncture according to Voll (EAV) and Electro-Dermal Screening (EDS). These innovative methods merge traditional acupuncture principles with electrical measurements to assess the body's energetic imbalances, emphasizing a holistic approach to health.